Having trouble viewing right now? Try these six steps to fix your stream:
- Try refreshing your browser. Don’t forget to click the play button after it reloads.
- Try switching to a different browser.
- Try using the browser under ‘incognito/private’ mode.
- Try disabling an ad-blocking software or browser plugins.
- Try a different device.
- Go to speedtest.net and test your internet bandwidth. You’ll want at least 2Mbps to view the video.
Which devices can I use to stream?
The platform works on mobile phones, computers, tablets and smart TVs (with a web browser). If you have any of those, you can watch!
Can I watch the show on my TV, or do I have to watch on my computer?
We’d love for you to cast the show to your big screen! The easiest option is to use Chrome Casting, AirPlay or screen mirroring to play the stream from your phone, laptop or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer to the TV.
If your TV can access a web browser, you can open that browser and log into your email. From there, you can open the email we sent you and click on your link to stream. If you have trouble streaming on an older TV, you may have better luck switching to an alternate device.
Click here for a list of steps for some common casting setups.
Unfortunately, due to the sheer number and variations of smart TVs and smart TV software, we aren’t able to troubleshoot individual hardware issues.
How do I view my streaming performance? (live streamed performances)
You’ll receive a Performance Confirmation email with a custom link to a password-protected site during the week before your show and a reminder email on the day of your scheduled performance. Your login link in your email is activated 30 minutes before your scheduled performance. Use your custom login link to watch on your laptop, tablet, mobile device—or mirror the show to your smart TV. We recommend that you access your link at least 10 minutes before the performance begins.
Can’t find your e-mail confirmation? Be sure to check your junk/spam folder! If you have not received your link at least 3 hours before your scheduled performance start time, please email us firstname.lastname@example.org or call 215-785-0100.
What’s the ideal browser to use?
We recommend using the browser that gives you the quickest speeds for your everyday use. Our top choices are Google Chrome and Safari.
How can I ensure the best streaming experience?
For showtime, if you’re experiencing issues, a first step might be to turn the wi-fi off on your other devices. Or, for the strongest connection, connect your device to your router directly with an ethernet cable.
Want to try a test?
Practice makes perfect! Click here for a test video to see if your device works properly.